Mah Noor
Human Resource Secretary ( CHRM & CHRP)
Profile summary
Dedicated and results-driven HR professional with extensive experience in human resources, administration, and customer service. Proven ability to manage multiple tasks in fast-paced environments, offering strong attention to detail and effective communication skills. Adept at providing organizational support, fostering positive employee relations, and enhancing workplace efficiency.
Career highlights
Digital Transformation Implementation: Shifted all manual Excel-based data to an ERP system, improving accessibility and processing efficiency.
Key skills
Professional experience
• Assist in managing HR functions including recruitment, employee relations, HR policy, and training. • Coordinate meetings and communication between HR and other departments. • Organize and maintain employee records and databases using ERP systems. • Support HR operations with payroll processing and other benefits. • Ensure compliance with UAE labor laws and company policies. • Handled disciplinary and grievance processes. • Provide administrative support for HR-related events and initiatives. • Preparing the Staff Certificate as per the requirement. • Preparing staff Leave salary encashment end of the month.
- Implemented digital transformation by shifting all manual Excel-based data to an ERP system for improved accessibility and processing efficiency.
• Coordinated payroll and staff settlements with the accounts department. • Prepared monthly staff attendance reports more than 300 staff. • Handled staff accommodation lists (New joiners & exit staff) • Managed all visa processing including new joiners and renewals. • Assisted with staff insurance and occupational health cards (OHC). • Prepared documentation for new joiners to ensure smooth onboarding and payroll activation. • Handled disciplinary and grievance processes. • Maintained employee files and HRIS records in compliance with company standards. • Administered employee exit procedures and final settlements. • Issued NOCs, Employment certificate and Salary Certificate letters as required.
• Provided administrative support to management including scheduling meetings and preparing reports. • Maintained office filing systems for efficient document retrieval. • Assisted in event planning and coordination. • Facilitated communication between faculty, staff, students, and parents. • Managed office supplies inventory.
• Handled customer queries, complaints, and service requests. • Provided information on mobile plans, promotions, and billing. • Resolved technical and service-related issues. • Promoted company products and services. • Maintained accurate customer records.